Política de reembolso

RETURN & REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags if applicable, and in its original packaging. You will also need your receipt or proof of purchase.

To start a return, please contact us at lisandraperez9312@gmail.com. If your return is accepted, we will provide instructions on where and how to send your package. Please do not send products back without contacting us first, as the return address may vary depending on the product.

Damages and issues

Please inspect your order when you receive it and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item. Please include photos of the item and packaging so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain items cannot be returned, including personalized or custom-made products, gift cards, and items marked as final sale. Please contact us if you have questions about a specific product.

Return shipping

Unless the item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Cancellations

Orders may begin processing shortly after they are placed. If you need to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or shipped.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or credit card company to process and post the refund.

Contact

For questions about returns or refunds, contact us at lisandraperez9312@gmail.com.